Majorly focus on Service Center daily operation, implement Service Center policy and service standard, provide a friendly and punctual wake-up call service and information inquires to ensuring a seamless experience for the guest telephone. In order to ensure error-free and productive work sequences and guest satisfaction as per Accorhotel Standards.
服务中心文员主要负责宾客服务中心的日常运营,执行宾客服务中心的政策和服务标准,友善和准时的为客人提供叫醒和问询服务,来确保客人的电话体验。有效的协调所有任务和职责,以确保根据雅高酒店集团标准确保无误和高效的工作,并能确保客户满意的服务。
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